Last Updated: August 29, 2026

At Kashi Vogue, every saree is carefully selected, inspected, and prepared before dispatch. Due to the nature of our products and our quality processes, we do not offer refunds on purchased products.

We offer eligible customers an exchange option, subject to the terms and conditions outlined in our Exchange Policy.

1. No Refunds

All purchases made through Kashi Vogue are non-refundable.

Once an order has been successfully placed and processed, customers will not be eligible for a monetary refund, except where such a refund is required under applicable law.

Customers are requested to carefully review the product description, images, specifications, and other available product details before placing an order.

2. Exchange Instead of Refund

If you are eligible under our Exchange Policy, you may request an exchange within 7 days from the date of delivery.

All exchange requests are subject to:

• Product condition and eligibility.
• Availability of the requested replacement product.
• Approval by the Kashi Vogue team.
• Compliance with our Exchange Policy.

Please refer to our Exchange Policy for complete details regarding exchange eligibility and procedures.

3. Damaged, Incorrect or Defective Products

If you receive a damaged, defective, incorrect, or incomplete product, please contact Kashi Vogue as soon as possible after delivery.

We strongly request customers to record a complete and continuous unboxing video while opening their parcel.

For claims involving damaged, incorrect, missing, or defective products, customers may be required to provide:

• A complete and continuous unboxing video.
• Clear photographs or videos of the product.
• Photographs of the outer packaging, where applicable.
• Your order number.
• Details of the issue.

The unboxing video should clearly show the unopened parcel, shipping label, opening of the parcel, and the product being removed from the packaging.

Without a clear and continuous unboxing video, Kashi Vogue may be unable to verify claims relating to damage, incorrect products, missing items, or issues that may have occurred before delivery.

Where a claim is verified and approved, Kashi Vogue will provide an appropriate resolution in accordance with our Exchange Policy and applicable law. Depending on product availability, this may include an exchange or replacement.

4. Colour and Handcrafted Variations

Slight variations in colour may occur due to differences in photography, lighting, screen displays, and individual device settings.

Banarasi and handcrafted sarees may also naturally feature minor variations or irregularities in:

• Weaving
• Texture
• Zari work
• Motifs
• Threadwork
• Finishing

These characteristics are inherent to handcrafted and traditionally woven textiles and are generally not considered manufacturing defects. Such variations do not qualify for a refund or exchange.

5. Non-Eligible Products

Products may not be eligible for exchange or any other resolution if they:

• Have been worn, washed, or used.
• Have been altered, stitched, or customised.
• Have damaged or removed original tags.
• Are returned without original packaging.
• Are damaged after delivery due to improper handling or use.
• Are specifically marked as non-exchangeable or final sale.

6. Contact Us

For questions regarding exchanges, damaged products, or our No Refund Policy, please contact us:

Neha Baghel
Founder, Kashi Vogue
Phone: +91 63501 04005
Email: nehapal1501@gmail.com

Dr. Rohit Baghel
Co-Founder, Kashi Vogue
Phone: +91 99506 80229
Email: rohit.baghel230@gmail.com