Frequently Asked Questions
Yes. Our sarees are made in Banaras (Varanasi), using traditional Banarasi weaving techniques and designs.
We believe in being completely transparent with our customers: our sarees are powerloom-woven, not handloom-woven.
The use of a powerloom does not mean compromising on quality. We carefully select our sarees for their soft fabric, beautiful drape, rich appearance, intricate designs, and overall finish.
Our connection to Banaras is genuine—the sarees are produced in Banaras and draw from the region’s rich weaving heritage and traditional techniques. What makes our collection special to us is the combination of Banarasi artistry, quality fabric, and modern weaving technology.
We want you to know exactly what you are purchasing, so the weaving method and relevant fabric details are clearly mentioned wherever applicable.
Authentically from Banaras. Beautifully woven for today.
Orders are generally delivered within 7–10 business days. Delivery timelines may vary depending on your location, courier services, public holidays, and other unforeseen circumstances.
No. Kashi Vogue does not offer refunds.
We follow an exchange-only policy, subject to the terms and conditions mentioned in our Exchange Policy. Customers are requested to carefully review product details before placing an order.
Eligible products may be exchanged within 7 days from the date of delivery, subject to the conditions mentioned in our Exchange Policy.
The product must be unused, unworn, unwashed, unaltered, and returned with its original tags and packaging.
We make every effort to display our products as accurately as possible. However, slight colour variations may occur due to screen settings, lighting, photography, and different devices.
Please carefully review all product images and descriptions before placing an order. Exchange requests are subject to our Exchange Policy and eligibility conditions.
We strongly request every customer to record a complete and continuous video while opening their parcel.
The video should clearly show:
- The unopened parcel and shipping label
- The outer packaging
- The parcel being opened
- The product being removed
- The condition of the product upon receipt
This helps us verify claims involving damaged, incorrect, defective, or missing products.
Please contact Kashi Vogue as soon as possible after delivery.
You may be asked to provide:
- Your order number
- A complete unboxing video
- Clear photographs or videos of the product
- Photographs of the outer packaging
- Details of the issue
Please do not return the product without receiving instructions from our team.
Cancellation requests may be made within 1–2 days of placing the order, subject to the order’s processing status.
Once an order has been processed, packed, or dispatched, cancellation may not be possible.
Once your order has been dispatched, tracking information may be shared through the contact details provided at the time of purchase.
Please allow some time for tracking information to become active after dispatch.
Banarasi and handcrafted sarees may naturally have minor variations in weaving, texture, zari work, motifs, threadwork, and finishing.
These variations are often part of the beauty and character of traditionally woven and handcrafted textiles and are generally not considered manufacturing defects.
If you need to change your delivery address, please contact us as soon as possible.
Address changes may not be possible once your order has been processed or dispatched.
For any questions regarding products, orders, shipping, exchanges, or cancellations, please contact us:
Neha Baghel
Founder, Kashi Vogue
Phone: +91 63501 04005
Email: nehapal1501@gmail.com
Dr. Rohit Baghel
Co-Founder, Kashi Vogue
Phone: +91 99506 80229
Email: rohit.baghel230@gmail.com
At Kashi Vogue, we currently offer prepaid orders only and do not provide Cash on Delivery (COD) as a payment option.
Our sarees are carefully selected, quality-checked, and securely packed before dispatch. As a growing brand, accepting prepaid orders allows us to process each purchase efficiently and helps us manage inventory, packaging, and shipping more reliably.
Prepaid orders also help us reduce:
- Unconfirmed or fraudulent orders
- Failed deliveries and return-to-origin shipments
- Unnecessary handling and logistics costs
- Delays caused by payment collection at the time of delivery
This allows us to focus on what matters most—delivering your Kashi Vogue saree safely and efficiently.
We use secure payment processing through our designated payment gateway. Your payment information is handled through the payment provider’s secure systems.
For your security, Kashi Vogue does not intentionally store complete card or banking credentials on its own systems.
We Appreciate Your Understanding
We understand that some customers prefer Cash on Delivery, and we appreciate your understanding as we currently operate on a prepaid-order model.
We are continuously working to improve the Kashi Vogue shopping experience and may introduce additional payment options in the future.
Kashi Vogue
Woven with Tradition. Chosen with Care.