Last Updated: August 29, 2026

At Kashi Vogue, we want you to shop with confidence. We understand that you may occasionally wish to exchange a product. Please read our Exchange Policy carefully before placing an order.

1. Exchange Eligibility

We offer exchanges within 7 days from the date of delivery, subject to the eligibility conditions mentioned in this policy.

To request an exchange, customers must contact Kashi Vogue within 7 days of receiving their order.

2. Conditions for Exchange

To be eligible for an exchange, the product must:

• Be unused, unworn, and unwashed.
• Be in its original condition.
• Have all original tags and packaging intact.
• Not be altered, stitched, customised, or damaged.
• Be returned in the same condition in which it was delivered.

Kashi Vogue reserves the right to decline an exchange if the returned product does not meet these conditions.

3. Unboxing Video Requirement

We strongly request all customers to record a complete and continuous video while opening their parcel.

The video should clearly show:

• The unopened parcel with the shipping label visible.
• The parcel being opened.
• The product being removed from the packaging.
• The condition of the product upon receipt.

This unboxing video is especially important in cases involving:

• Damaged products
• Incorrect products
• Missing products or items
• Manufacturing defects

The video helps our team verify and investigate such claims. Without a clear and continuous unboxing video, Kashi Vogue may be unable to verify claims related to damage, incorrect products, missing items, or issues that may have occurred before delivery.

4. Exchange Process

To request an exchange, please contact Kashi Vogue within the eligible 7-day exchange period and provide:

• Your order number.
• The name used to place the order.
• Your registered phone number or email address.
• The reason for requesting an exchange.
• Clear photographs or videos of the product, where applicable.
• An unboxing video for claims involving damage, incorrect products, missing items, or defects.

Our team will review your request and provide instructions regarding the next steps.

Please do not return or ship the product back without prior confirmation or instructions from Kashi Vogue.

5. Product Availability

All exchanges are subject to the availability of the requested product.

If the requested replacement product is unavailable, Kashi Vogue may offer an alternative product, subject to availability and mutual agreement.

Any difference in product price, if applicable, may need to be paid by the customer or adjusted in accordance with the agreed exchange arrangement.

6. Non-Exchangeable Products

The following products may not be eligible for exchange, unless required by applicable law:

• Sarees with customised blouse stitching.
• Products that have been altered or customised.
• Made-to-order products.
• Products that have been worn, washed, or used.
• Products with removed or damaged tags.
• Products returned without their original packaging.
• Products damaged after delivery due to improper handling or use.
• Products specifically marked as non-exchangeable, final sale, or clearance items at the time of purchase.

7. Colour and Handcrafted Variations

Please note that slight variations in colour may occur due to differences in:

• Screen displays
• Device settings
• Photography
• Lighting conditions

Additionally, handcrafted and traditionally woven Banarasi sarees may have minor variations in weaving, texture, zari work, motifs, threadwork, or finishing.

Such natural characteristics of handcrafted textiles are generally not considered defects and may not qualify as grounds for an exchange.

8. Shipping Costs for Exchanges

The responsibility for exchange-related shipping costs may depend on the reason for the exchange.

Where an exchange is requested due to a damaged, defective, or incorrect product and the claim is verified by Kashi Vogue, applicable shipping arrangements will be communicated to the customer.

For exchanges requested for other reasons, exchange shipping charges, where applicable, may be the responsibility of the customer.

9. Contact Us

For exchange requests or questions regarding this policy, please contact us within 7 days of receiving your order.

Neha Baghel
Founder, Kashi Vogue
Phone: +91 63501 04005
Email: nehapal1501@gmail.com

Dr. Rohit Baghel
Co-Founder, Kashi Vogue
Phone: +91 99506 80229
Email: rohit.baghel230@gmail.com